Refund policy
Last updated: October 2026
14-day money-back guarantee
If you're not happy with a payment, ask for a refund within 14 days of that payment and we'll refund it in full to your original payment method. This applies to new subscriptions, renewals and upgrades.
How to ask for a refund
Email contact@orsonaai.com from the address on your account, or reply to your payment receipt. Refunds are usually processed within 5 business days; your bank may take a few more days to show it.
What happens to your credits
When a payment is refunded, the credits that payment added are removed from your balance. Videos you already downloaded stay yours.
Failed videos
If a video fails to generate, the credits it used are returned to your balance automatically. You don't need to contact us.
Cancelling
You can cancel any time under Billing. Your plan stays active until the end of the month you paid for, and you won't be charged again.
Payment processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles billing enquiries and returns.